Lecture 11

How the Internet has Changed the Workplace - Lecture 11 Slides

• Outsourcing
• Collaboration
  • Mass collaboration with wikis
  • Open source
  • Working with people outside the company
• Job design
  • Business process redesign
  • Working with information transformed
  • Working with things largely unaffected by the internet
• Changing where work is done
• Business software and web services
  • Customer Relationship Management (CRM)
• Communicating within the company
  • Wikis, instant messaging, online games, social networking
• Employee monitoring